East Side Mario's - Brandon

Placed a simple order for take out. They sent another families order. We called them and they said our order was sitting on their counter. They told us they would not deliver as that was not their job. We asked for a refund as we did not get our order. Again they said it was not their responsibility. So not only did we not get our food, they didn't refund our money.

So beautiful to have pasta that is cooked perfectly every time. most of the time are correct resistance, but always full of taste. would take a dry thick sauce over a running gland every day. please bring back the gigantico spaghetti and meatballs. good price plus portion corresponds to happy chicks. Go on!

Edit: Well, after 6 months they made good on their word and sent a gift card. I do appreciate it, I will give it another go. Thank you. Not good. Ordered food, was told 30 mins, it was longer than that but it's Saturday so I'm not mad...but they forgot half the food...then when we called to tell them, which took about 10 mins on hold, they said they'd bring the rest right away...40 mins later we were calling back to ask why it was taking 40 mins to make a 5 min drive to our place. They showed up, gave us the rest of the food, I said I was concerned it might be cold and they assured me it wasn't because it was sitting under the warmers the whole time...so it's not like they re-made anything, they just took 40 minutes to fix their mistake. But it's fine, hangry children are super easy to handle. Upon opening the box, the kids pizza was burnt. I didn't want to spend another 10 mins on hold waiting to talk to someone, plus I hope they were busy as heck and that's why they made so many mistakes so they didn't need me on the phone again complaining so I just snapped a pic and am posting it here and decided to write this review. I get that it's Saturday, but that was just too many mistakes with nothing but a quick sorry at the door. Sorry ESM, but I don't believe you'll get my business again any time soon.

Servers were great at first, very nice attentive, but the food tasted awful. I went with my father and we both ordered a soup entree. The soup tasted like someone spilled a whole container of salt into the batch. After 40 minutes of waiting after the soup was taken away, we received our entrees, which were overcooked and dry. The pasta dish I ordered tasted like someone dumped a bottle of liquid smoke into the mix and it was inedible. Our waitress offered to bring us something else, but based on everything we were served, we were so thoroughly disappointed and just wanted our bill. When she returned with the debit machine, our waitress proceeded to argue with us over the fact that the food actually tastes good, “customers usually have a good experience here” and that apparently the food that we ordered were items on the menu that tasted bad and she would’ve picked anything else (even though she happily took our orders with no comment). My father proceeded to give a thumbs down review on the payment machine for our “overall experience at east side mario’s” and our waitress guilt tripped him into changing his review because apparently “I’ll get fired if i get too many thumbs down”. We didn’t have an issue with our waitress, but she became personally offended that we didn’t like the food. To end our visit arguing over how OUR experience was, it completely ruined any sort of redemption. Not to mention, they made us pay full price for the three bites of our entrees that we ate. All we were given was a free dessert coupon for next time. It was our first time eating there and we will never be returning again. I will make sure everyone in my life knows how bad this restaurant is and I hope anyone reading this review right now saves their hard earned money and spends it somewhere that actually deserves it.

Me and my partner ordered take out from east side marios. When we initially put in our order we were trying to order items that were no longer on the menu or were American. But the menu I pulled up online didn't state it was American or out of date so that was confusing. So the appetizers we wanted weren't available and the person on the phone wasn't that friendly or helpful with finding another option so we decided against it. First red flag. We then decided on two other pasta dishes that came with free loafs of bread. My partners pasta dish was very spicy and didn't taste very good the quality of the food was similar to what you get when you buy TV dinners from the store. But at double the price. My dish was similar in quality it just seems like it was produced in a factory at mass. The loafs of bread were solid,thick,hard, no seasoning and unflavourful. They were comparable to bricks. Honestly the worst experience I've had with a restaurant mostly due to the quality of food. My partner only ate like 5 bits of his dish and threw it away because it just was so unappealing and unediable. I don't usually leave comments like this but it was a terrible experience and a waste of 50$.