Victorian Grace Tearoom - Brandon

We use to come in here quite a bit and it was fun. Welcoming and warm. We went yesterday for the first time in about a year. It now has new owners. The price went to $30 which was very high and not worth it at all. Lets start with the entrance. Its plain, stripped of all character and it smells musky. We were sat right next to the only other customer in a very small room. The waitress/owner speaks way to loud under the circumstances and you can't hear your own table over her. My lady...ever time I heard that I wanted to punch her. My lady is not my lady it is milady and it was a word used for foreign French speakers. Therefore, its being used incorrectly and pronounced incorrectly. Sounds horrible. We were told there is only 1 pot of tea per table so we had to agree on a flouvour. NEVER in any tea room have I been in that that was the case. $30 a person and we couldn't have what we wanted and had to share. Really? Then there is the soup. It was cold and called chicken and rice. It was green in a plastic clear bowl that looked like something from the dollar store sold in a 4 pack. I tried adding salt and a lot of it and it helped mildly but it wasn't good. Then there were the sandwiches served on cheap white dollar store bread. Dessert was a make of something they called chocolate with roasted marshmallow. The chocolate tasted like unsweetened coca and the marshmallow was like cement. There was a roll with apple that was her favourite and it was nothing more than Pillsbury cinnamon rolls served in bite size with some tiny apple shoved in it. We all know what happens to those rolls when they sit right? That is right they get to be hard as freaking rocks. Then she actually gave a last call on the tea and took our pot away but we were welcome to sit. We declined and left. horrible. Even letting them know it was bad they acted like they were so shocked. We were told they will be moving locations but we will not be by to see it. That was very expensive and horrible service. The food wasn't worth anything. We could had gone to Outback and at least gotten a steak and sweet potatoes with salad. Split a dessert with tea and tipped for that.

Went here 2x. First time back in May for Snow White one, then in June with Ariel. The second visit was accompanied by unfortunate breakdown of the A/C at the venue. It. Was. Hot. like Ariel would have been boiled alive in the water hot. But the staff and Ariel the actress made the most of it and the girls really enjoyed! I do slightly wish that the food was a little more plentiful for the price. I've been to other high tea places and the sandwiches and desserts offered in others are a little extra, but here you get a Disney Princess so maybe that is the trade off

The price jumped to $30 for high tea. They don't answer the phone at all. My email reservation was not honored. They offered to accommodate our party on another day. Not interested! Previous owner was much more organized.

Very dissatisfied. This company no longer answers phone calls. Prices for high tea are $30. Customer service was horrible! We will never return!

First, check the dates on the reviews. Nearly all recent reviews reflect the poor quality of this establishment. Be advised that when you go to their FB page to write a review you cannot submit a negative review since they control what can be posted. The service is horrible. There was one server to wait the room. No other help ever appeared. We waited over 30 minutes to get a pot of tea. We were told that the flavor we chose applied to the table and if we changed flavors or wanted separate flavors that there would be an additional $5 charge so everybody has to agree and like the same tea. The first course was a cup of soup. I chose the Spring Vegetable. When it arrived the broth was watery and the vegetables appeared to be a can of Veg-All: a few cubed carrots, one small piece of potato, and some diced tomato. It came with croutons which consisted of one tablespoon of toasted bread crusts. When the tea course finally arrived it was very disappointing. All the tea sandwiches were made with grocery store bagged bread. There were three offerings: the first was smeared with cream cheese and thinly sliced cucumber, the second was egg salad, and the third was a chicken sandwich, which is very misleading because it had less than a tablespoon of chicken. The egg salad had been put on the bread before the crust was removed so when it arrived at the table the edges were squashed thin and very unappetizing.This was also true for the cucumber and cream cheese. The scone on the second tier was good but hardly made up for the sandwiches. On the top dessert tier there were three offerings. One was about a tablespoon of chocolate mousse with a few pieces of graham cracker. Beneath the mousse was a gooey wad of marshmallow that was impossible to eat. There was a one inch square of cheese cake that looked as if it came from a frozen platter from Sam 's club, and the third offering was an equally small square of a commercial pound cake in a petite cupcake paper. Additionally, the facility itself was a disaster. I should have been more alert from the condition of the outside of the building which was very unkempt with some scraggly flower baskets and lots of dirt. Inside, the wall paper is peeling, the baseboards and mirrors were filthy, there were missing light bulbs in the candle sconces. The chairs and tables were covered with what appeared to be leftover wedding decorations. There was a vague smell of some overpowering room air freshener that permeated the entire place. The big surprise was when the bill came it was $56 for two people. I was floored. When the experience was over I spent nearly two hours to get a pot of tea, watery broth, a cream cheese sandwich on grocery store bread, and mediocre desserts with lousy service. AVOID this place like the plague. There are much better tea rooms in the area.