The Fox Bistro (previously The Butterfield Room)

Despite having a reservation and arriving on time, we were forced to wait at the entrance for about 10 minutes before anyone greeted us, let alone sat us. While speaking with the host, we were interrupted by a hotel employee who informed the host of a possible break-in onsite which should be a conversation held privately. Once seated, our waitress checked on the table maybe three times over the span of 2+ hours. Our drinks were constantly empty and had no way to order more. Of the two steaks ordered at the table (requested medium rare), both steaks came out extremely well done. 15 minutes later, they overcorrected and provided rare steaks but we were too hungry and frustrated to send it back. I highly recommend avoiding this place at all costs.

Wonderful atmosphere with friendly staff.Inside the hotel.Perfect location.

Food is very good and a bit pricey. Limited options at lunch. Plenty of seating inside and out. On site parking. Staff were quick, friendly and accommodating. Worth a stop.

I was really excited to try this restaurant based on their expansive vegetarian menu. Unfortunately, I did not get to.I was in the area on a Tuesday night. I tried calling ahead of time, but was not able to get a hold of anyone in the restaurant. My purpose for calling was to ensure the patio was open.Instead I just went, right at 5pm when dinner service was starting per their website, and told that the only time they have available is at 7:45. No where on the website does it mention that reservations are required nor does it offer a means to schedule a reservation. The parking lot was not very full, and again I arrived exactly when it was supposed to have opened so it seemed extremely unlikely that it was packed. My presumption based on the other reviews is they dont have staffing to operate like a full functioning restaurant.

On our trip to Borrego Springs, we stopped in for lunch at 1pm on a Saturday. While we were somewhat promptly seated, as there only seemed to be about 5 other tables with parties, our food took about 45 minutes to arrive. We ordered two orders of the fish and chips and the club sandwich with a request for a meat substitution. Once our food finally arrived, our fish and chips were cold, as if they 'd been on the line for awhile, and the club sandwich came with the wrong meat subbed in. I eventually flagged down a food runner and told them about the situation. The food runner offered to fix the sandwich, but we were hungry and did not want to wait another 45 minutes for another cold sandwich. We were super disappointed with the wait time and the food mistake, and would have been fine with both issues if we had been given a heads up that they were short staffed, couldn 't do the substitution, and that the food would take a while. A few days later, I called and asked to speak with a manager, and they told me the manager was not in that day. I told them that I would have appreciated a heads up about the food taking a little while and the fact that they were obviously short staffed, but they said they are not allowed to say that , which only added to my frustration. They transferred me to the manager 's voicemail, and I left a message gently explaining the situation. They have yet to call me back. Overall an extremely disappointing experience with an inn I 've stayed at numerous times before.