Chipotle Mexican Grill - Bolingbrook

I asked for guacamole on my burrito and the worker said “we’re out” so I asked when they would have more in (because I was fine with waiting) and he said they hadn’t even started making it. Typically when the location I usually go to runs out they take some from the mobile deliveries side but this worker did not want to do that or accommodate the simple request for guacamole, I planned on getting chips and guacamole too, but I had to settle for Queso instead…. The chips were also super stale and underportioned. I paid for 2 large chips and it felt like I only got enough for 1 large with both orders. Super dissatisfied. Would give 0 stars if I could

Used the app to order ahead while waiting I browsed the reviews. Not gna lie, I was a lil concerned about the quality/service after reading several 1-star reviews. However, my food was ready right on time the food was at the appropriate temperatures too. My side of tortilla was even steaming! The only complaint I have is in my order I asked for light sour cream it seemed to have more than that. I managed to scrape some off tho the food tasted great. I did not interact with any employees so I don’t feel it’s fair to comment on customer service.

DO NOT COME HERE! This is the worst chipotle! I 've never seen workers who care so little about anything. I waited 25 minutes for a single bowl..... and they still got the order wrong!! After waiting for 10 minutes from the time my order was supposed to be ready, I asked if I could get an update on my order, and I received an eye roll and we 're busy . Eventually the guy I had asked, fills up the ice machine, fills up a cup and takes a seat to the dismay of one of the other workers (she saw him sit and gave him a look and he just shrugged). The lady who eventually gave me my order was polite. But I would avoid this location. Also, it should be noted, this is by no means my first bad experience at this location. Almost everytime I have been here (ordering ahead or in line) they have been slow and mess up orders. Kingery or Weber road are better bets.

The customer service was not great and I was pretty upset. No one greeted me and said anything when choosing what to order. My food was handled very poorly and sloppy. When I explained that this was my daughter's first time here the girl behind the counter still said nothing and instead waved her hand to the food as if she was suggesting this is what she had to choose from. Very disappointing

This place was dirty. The lettuce was wilted so I asked can they replace it and instead of replacing it they used the lettuce at the online order station. I then refused and cancelled my order. The manager or supervisor is rude and I’ve seen him argue with women on a few occasions. He clearly hated his jobFood: 1/5