Dunkin' - Blue Springs

Order by the app and got stale donut holes that barely tasted quite dry. iced coffee with 2 taste shots of caramel was incompatible with other Dunkin sites, but after reading some other reviews I'm probably just glad to have my taste like coffee. the staff was polite.

I feel really bad for the employees. They’re really nice and super sweet, but they get overwhelmed at small requests and seem to not be trained AT ALL. Communication is really difficult and it always seems short-staffed and very poorly run. It’s been like this since at least last summer when I moved to Blue Springs. Also, they’re out of basic items ALL THE TIME, ordering ahead does nothing because they have a huge pileup of online orders and wait to start your order until after you walk in. Every order is very frustrating for both the customer and the staff. I‘ve literally only gotten the correct order maybe 2-3 times since last summer, and I go there multiple times a month. I don’t know if the management or ownership is bad or what, but this store desperately needs more employees, better pay/benefits, and SO MUCH TRAINING.

Every since the new ownership took over this place has been horrible! Got some coffee and donuts this morning and the young girl was super rude not too mention you can’t hardly hear anything on their speaker. They are hardly open and hardly ever have any of the specials that they have advised. I’ll put my money on Scooters, Starbucks, and Lamars donuts before I come here again. They lost a loyal customer which made them a lot of money due to the fact I always do big orders when I go because I have a big family.

They were out of the maple doughnut I wanted so I ordered a strawberry. Along with some other doughnuts. Got home and they barely had any icing on them. The powered doughnuts didn't have any powder sugar. Very strange I've never been to a Dunkin that was as stingy about their food.

Ever since the new ownership took over this place has been horrible! Got some coffee and donuts this morning and the young girl was super rude not too mention you can’t hardly hear anything on their speaker. They are hardly open and hardly ever have any of the specials that they have advised. I’ll put my money on Scooters, Starbucks, and Lamars donuts before I come here again. They lost a loyal customer which made them a lot of money due to the fact I always do big orders when I go because I have a big family.