Subway - Blacksburg

I am not a big fan of subway’s menu, but I had a few gift cards. that was the best subway experience I had. next to food tasting somehow better than average, the staff was super friendly, conscientious and not my stupid asking about the order thru the app for the first time.

For the hired cheryl or whatever its name was, was very rude over the phone and suspended abruptly. she sounded very unfriendly and unhappy after I simply asked nicely to join my orders for another worker who was much more beautiful, I would be in the position.

Place was clean staff was friendly and whipped out 4 subs in no time with no mistakes

The store messed up our pickup order. We didn't open our sandwiches until we were home, across town, and there was not enough time to return before they closed for the night. I called the store. The employee said I was wrong about the sandwich being incorrect because he personally made it and knew it was made right. He was in fact argumentative with me about it. It wasn't until after I read the receipt to him and pointed out the toppings he was referring to went on another sandwich that he admitted he messed it up. He then went on to refuse to issue a refund and provided very poor service. I asked for a manager to call me back the next day. That was August 3rd and I never received that call. I submitted feedback directly to Subway requesting a refund. No response. I submitted a second feedback directly to Subway. What I got in return was a response from Scott Hillyard Franchisee who not only refused to issue a refund but even implied I was just trying to get something for free because everyone was trying to get something for free right now seriously!!?? I told him I wasn't interested in free food from his store and wanted a refund. He refused. His business took payment for food that I didn't receive and he refuses to refund that payment. All I can say is I can see why the employee's customer service was so bad, he was obviously trained based on the same values as the owner that everyone just wants something for free and doesn't deserve to be treated like a human being.

I have always had a good experience at this partic-ular Subway.