The Blues Brasserie - Blackpool

We went to this restaurant for dinner while staying at the hotel and we were all impressed with the excellent food. The staff was very friendly, especially the young boy who served us - he was a true asset to the restaurant, though we didn't catch his name.

We visited the restaurant during our stay at the Big Blue Hotel. We dined here on two separate evenings and while the food was good, the service left much to be desired. During our first meal, the restaurant was not busy but we did not feel particularly welcomed. Despite having made a reservation, it seemed like they were not expecting us. There were plenty of staff members around, but we had to wait for about ten minutes before we could place our order. We also had to order our drinks at the same time as our meal, which was a bit unusual. After we finished eating, there was no follow-up from the staff to see if everything was satisfactory or discuss any additional needs. This lack of attention to customer service was disappointing and unprofessional. Additionally, during dinner with friends who were also staying at the hotel, it felt like we were being rushed as we were one of the last tables to be served. It seemed like they were trying to get us out so they could set up for breakfast. The food was fine, but the service was lacking.

We enjoyed a lovely meal at this restaurant. The atmosphere was relaxed and the food quality was good. Unfortunately, they initially forgot about us after seating us, but one waiter realized the mistake and made sure we were taken care of. After that, the service was excellent.

The overnight in the hotel for night decided to eat the hotel for our first night to try it was great. high quality and tasty, good service and

We visited the restaurant August for a date night, the moment we walked it, we felt welcome the staff were approachable and friendly. We sat down, within minutes they asked us about drinks etc, we weren't ready so they came back. We ordered a...couple of drinks, they were a little longer than expected but with the current circumstances, I over looked that, my Mrs ordered the candy floss Cosmo and it definitely put a smile on her face! We were asked several times if we were ready to order food, persistant isn't s bad trait, they were all great staff. The food was outstanding! Duck was cooked to perfection and my Mrs fillet steak was juicy and cooked amazing. We had dessert which was also amazing, only thing I would change with the sticky toffee pudding is get rid of those burnt bits under the ice cream! That was a let down to a perfectly good dessert! Price was spot on and I didn't expect them to be involved in the eat out help out, so that was a nice bonus. Overall a great time out and thank you for hosting, no negatives worth a loss in rating. They also followed the government guidelines, we felt safe and was happy with the extra mile they took to give us a great night.