Wendy's - Birmingham

Great management, good food and wonderful service. to this day stopped and the customer service was top notch and eating was hot and fresh. service was fast and I will definitely be back! if I could give 10 stars, I would!

Food was good, it was FAST and service was excellent. She smiled and gave me my right meal. The store was clean too. No sticky soils. Kudos to the staff.

The staff was very friendly and helpful to make my order ready for picking up at the counter inside. But the reason I'm just a 3 rating for them is because of the cleanliness of the bathroom. I was there when they first opened and everything was clean, but not for this visit. I was in the stable that the baby walked shelf and it seemed to me to be very dirty. I took baby towels because I never know these days, the papers no longer have or not. You had to lose paper, but I still used my wipes. I got my wizard package on a wipe. I felt like the bathroom could have been much cleaner. The food was delicious.

I have placed an app order for the new mozzarella chicken sandwich, a four number crispy nuggets, a rick and morty floop punch and a peppermint frosty. the line on the drive-thru was crazy and once it was finally our turn, I was asked to repeat that I had a mobile order, the order name and my name several times. I heard her say “oh, uh-uh” and she pushed out my drink followed by my bag saying quickly that the ice machine was down so that she took $3. Good. I didn't even notice until we pulled out that I was given the wrong drink. eating was pretty good, but I got that feeling, we weren't exactly welcome there.

Customer service was horrible. Employees eating food in the drive thru window and then same employee brings ice to the machine. We had to ask for condiments when what we ordered clearly should been put in the bag as well. Sat at drive thru window for 15 minutes. We will NOT ever come back to this location