Hilton Garden Inn Benton Harbor St. Joseph

Front desk and employees were great. However, our room was tiny and dirty. There was soap scum/buildup in the shower that was not cleaned and looked like mold. There was an issue with the toilet. It was running all day. Unfortunately, our choices in the area were limited because we were bringing our dog. We will not be staying here again.

Front desk wasn’t welcoming. Once we got to our room the door was opened. Messed up the billing at checkout with wrong paper receipts and didn’t apologize. As a Hilton member, wasn’t satisfied with this stay at all.

Hard water, dog hair, stained up couch. All of the little things really added up. Everything felt moist, smelt moldy. The hotel is in need of a deep clean.The staff was sweet and friendly but everything else is in need of work. Would not stay there again.

BED BUGSThis hotel has Bed Bugs! DO NOT STAY. Probably the worst hotel experience ever. when going to bed we found bed bugs in our room the hotel had no extra rooms so we were forced to sleep in our car all night. When we asked for a refund we have been getting bounced around and no one seems to be able to or for that matter want to help us. Spoke with front desk and hotel manager and cant get anywhere. Not only did they put us in a terrible position being infested with bed bugs but they have done little to nothing to help make the situation better. Please do yourselves a favor and book at one of the many other hotels in the area ahead of time because they fill up. We called 17 when we were stranded in our car.

This hotel is clean. The pool was down when we were there but you can go to the hotels across the street to use it theirs. The location was perfect where we needed to go on the beach. The staff was friendly. The other hotels around it looked updated too.