Wendy's - Benson

Charged 359+×2 for What I could have served myself out in the lobby. No accommodation to resolve issue. Hostess had poor foul language in joking fashion I could enjoy across the room. Sadly. Very clean thoe.

I am not one to make a public bad review of a a fast food restaurant, however had a very bad experience eating at Wendy's in Benson, Arizona on July 2, 2022 at 4:30pm. Ordered a plain grilled chicken sandwich. Noticed on the receipt that it had plain with mayonnaise. Went up to counter before receiving the sandwich to clarify no mayonnaise. The cashier said we ordered with mayonnaise and we said no, just plain. He stated he would correct the order. Received the first one sandwich with mayonnaise, even after our attempt to get the correct order. The second sandwich came out as a crispy, breaded chicken with lettuce and tomato but not grilled. After the 2 attempts we finally decided to call it done. Yes, we were upset, but the young lady claiming she was a manager would not listen and accused us of cussing out the cashier. She was very unprofessional, not exhibiting proper customer service and stated that the employee was a minor and doesn't need to listen to an abusive customer. We did not use vulgar language and all we wanted to do was to inform about the mistakes that was made and that is when she accused us for using bad language and being abusive. We waited a total time of 30 minutes for the 2 attempts. We did get a refund for the sandwich. As I was there, I noticed some questionable processes, as some people were in the food preparation area standing around eating and waiting for food, such as possible contractors or maintenance workers. Should they not be waiting and eating in the customer area, not in the preparation area, especially wearing dirty work clothes? Employees wearing flip flops, not washing hands after touching their face or hair. The restaurant was dirty, dried ketchup on the end of the pump dispensers, drink station full of sticky dried pop, dirt and trash on the floor, chairs and tables not cleaned. Trash was over flowing. We did not observe the restaurant being slammed with a rush and not very busy for the half hour plus that we were there. See

I only give it one star because zero stars was not an option this place was terrible. Bathrooms disgusting. Servers unfriendly and not knowledgeable at all. They open 10 minutes late. The smell was unpleasant soon as you walked in. We did not eat food because We were too scared to order. I would never eat here. Dirty.

Tried new strawberry frosty ????, was pretty good! UPDATE- the Strawberry frosty apparently was for the summer only, however last I checked this time in August is summer. I 'll leave the 4 ???? 's only because the service here is usually very good!

I had to repeat my order three times in the drive thru microphone. They tried to give me smaller sizes when I did get my order. Once I corrected them for a fourth time the manager said, well he only charged you for a small! I repeated that I ordered a large drink and she reluctantly gave it to me. Also, I was the third car in line and waited over 20 minutes to get my then cold food. Not a great experience. Will go to Burger King or Jack in the Box next time.