Grand Palladium Punta Cana Resort

Exactly what we needed! the personal was so super friendly, compassionate and remarkable. the plant is immaculate. we booked a private catamaran with adi directly with the hotel, he was amazing and our day on the sea with marcos, johnny and julius was nothing but fantastic. the only reason for the 4 review was eating, only not my favorite.

Entertainment was awesome!! Especially Alexander and Rodolfo at the lobby bar and beach party! We had a lot of fun with them!! Otherwise, service at the reception was pretty good and efficient. Restaurants à la carte really worth it, especially the japanese and the steakhouse. The buffet was okay but not fantastic. Beach was great but not as wide as expected. Overall, it worth it if you are looking for vacation that doesn't cost too much where you can enjoy many activities and meet amazing staff!!

Horrible check-in experience. No reservations were available for any of the restaurants. Run out of beach towels in the afternoon. Cleaning room service not too good, no full replacement of towels. Food very good and a lot of variety in all of the buffet restaurants. Night entertainment very good. Beach excellent. They need to fix that first impression when you first arrive. Staff in the check-in area not cooperative and with an attitude of not caring much.

The resort and staff were great. Room set up was a litte difficult for a family of 5. The kids camp was awesome and staff were very attentive. The shower was a horrible design and would get water everywhere. Looks cool, but bad design. Pools were clean and very nice. Scheduling restaurants was nearly impossible. We were able to book one night in a restaurant and we did that on our first day. We had to do buffets for every meal after that. Overall it was a great experience. Good family friendly resort. Easy to find things. The rooms were just ok. We've stayed in some fantastic rooms at adult-only in the DR.

Staying at the Grand Palladium Punta Cana currently….has been the worst ‘all inclusive’ experience. We have been here for 2 days and are on our 3rd room simply because basic needs have not been met. In the first room there was glass on the floor, the air conditioning buttons were literally gone as in the buttons were a hollow space, and the office outside of our room was extremely loud at 11:30 pm. We were transferred to a second room which was just as bad. The dead bolt lock fell off the door…the whole door handle mechanism was basically falling off. The water is scalding hot and taking a shower is impossible without inflicting pain. We have not been able to enjoy a single amenity because we have been in the lobby for hours on end. We told them we are switching to one of their different hotels and we are told we can be shown in 30 minutes. We come down and are now told we are not being moved to the different hotel, but instead they are putting us in their 3rd lousy villa. Now are going on two hours of waiting for this non existent new room. One top of all this we have been pestered by their activity consultants hounding us to do an excursion. It has been non stop the past two days and we are ready to pack up and go. No refund has been offered for their terrible service. Simply told to “sit down and wait” if you want true all inclusive go somewhere else and spend a few extra hundred. Save yourself the stress and sanity along.