Fiesta Steak Grand Galaxy Park Mall

It's 8 pm and the more proper dining space at the back is already closed. The front dining space is very dark, not proper lighting to eat in a mall restaurant. Questionable business value for not prioritizing customer experience and request.

This shouldn’t even be called a steak. Ordered Tenderloin and Chicken steak. Tenderloin were overcooked for a medium, like chewing a cardbord, chicken steak were undercooked. Taste are plain, horrible texture. Should’ve known it’s a red flag if a steak restaurant only serves ONE kind of sauce.

I ordered sirloin steak import with medium cook. But they served us with dendeng batokok. I have been visited to Fiesta Steak resto in Jakarta. But in Grand Galaxy Mall totally different. I think we should call them rumah makan padang not steak resto... I didn't eat the steak that they served to me. But I paid it. No good response for the complain...

An expensive meal should come with a good service to begin with. I expect better from this place, especially after eating in the same restaurant but at a different place. Improve staff quality immediately before 1 star review starts pouring. Unfriendly staff could be acceptable if the place is so crowded. But with relatively empty, why staffs still not friendly at all. Need training, much?

The french fries tastes tendernesses as mcd or kfc, and I like the lasagna, the same as pizza hat