M&s Cafe - Feedback

Only wanted a coffee,asked the waitress how long they had the new system of ordering,a year she said. The queue was building behind me,Sorry,order complete,sat...

Perfectly ok food and drink but ruined by a bizarre requirement to use their overcomplicated food ordering machines instead of just telling someone what you wan...

First and last time we will be using this cafe. Uninspiring and soulless. Also noisy and dirty. Takes forever to order on the ridiculous electronic menu and ord...

I really don 't know why they can 't get the basics right. £6.30 for limp 'toast ' and cold coffee. I really won 't be returning!

Fancied a cuppa and a pastry after some heavy duty retail therapy on a Sunday lunchtime. Navigated through the various menu options on the new self-service elec...

I like going to M&S cafe because of the family-friendly atmosphere. I used to visit with my mom, and now I often stop by with my child for a quick sandwich. I u...

I was disappointed to visit the café today and see the new self-service terminals installed, especially since one of them was not working. Many elderly customer...

There was a lack of customer service and interaction, and the seating area was smaller. It seems that M&S has lost its focus on customer service. I decided to l...

Always visited M&S cafe in Basingstoke on our weekly visit to Basingstoke but will never go again. They have introduced a complex ordering system similar to McD...

I was very disappointed with my visit to the cafe in the M&S Basingstoke town centre branch. I am wheelchair bound and found the new ordering system difficult t...