Mastico - Barrio Mexico Costa Rica

In a great location! Food was mid but smelled good. Rooms were clean and staff were friendly. Will book again if I come to Costa Rica. Price is good as well. They were able to accommodate a last minute booking, which was wonderful.

Rooms are a bit outdated. Service at the front desk was not friendly or helpful at all. Pros: Staff at front desk speaks English, if you need it and the pool area is nice.

Great place to stay in San Jose. Very close to all the good places that the downtown has to offer. Just 20 mins drive from airport.

Guests liked the large rooms, though some commented maintenance could be improved·Some guests said the bathrooms were small cleanliness could be improvedEasily accessible by car; guests noted the affordable parking·Shopping sightseeing nearbyGuests appreciated the friendly staff·Some guests said housekeeping could be improved

I arrived at the Autentico hotel on February 4. I reserved a suite with two queen size beds. I was given a room with one queen size bed for the same price. I had no air conditioning for the first 3 days. For four days construction was being done in the room next door from 7am. When I spoke to the front desk they were extremely rude and told me that hotels all over the world do construction. This morning I asked if there was a mall nearby and could they help me get an Uber. When I got to the mall it turned out it did not open for two hours. I have traveled all over the world and never been treated like this.