Francesca's Famiglia - Barrington

We have been coming here for years and have always had a good experience with service and food quality. Things were very different last night. I chose Francesca's to celebrate my birthday. There was much left to be desired. We sat for awhile and after not being greeted I called the manager over. He apologized and let us know that the kitchen was backed up and ordered our drinks and an appetizer. Not sure what the kitchen backup had to do with a server never greeting us. Once we finally met our server we ordered and pretty much only saw her two times after we ordered. She visited the tables around us serving up birthday desserts and drinks etc. but it was as if she forgot we were even there. Our reservation was at 7:15 and we weren't served our food until 9:00pm. Needless to say, I didn't stick around to even enjoy a birthday dessert because I was so irritated by the service. Food was generally good, however my husbands meal which he orders every time we go was very bland. Bummer that my birthday was less than ideal. Sidenote: Danny reached out after seeing this review and was very apologetic and made things right. I appreciate him taking the time to do that.

Virginia, our waitress, went above and beyond to make my mother’s birthday personalized and an exceptional experience. She was so friendly and accommodating. The food was delish! We had the pasta at vodka sauce and it was so good; we also had the special ravioli with mushrooms and it was perfect! Highly recommend this recommend this restaurant and waitress.

Virginia took such good care of us. She is so kind and personable…as a brown woman i felt seen and safe. . And this is before we get to the food and wine. Delicious. Great ambiance. Enjoyed the whole vibe. Love this place and will be back again. Had a great time!!

We just had our fathers day celebration there and ate outdoors. The ambiance of the outside seating was great. Our server, Ivan, was attentive, very professional and knew the menu well. Thank you for the wonderful service l.

First time being here. Excellent food service, especially our server Virginia. She was very sweet very patient with us (was here with my niece from Japan needed to translate things here there). We filled up our tummies with our lunch, we couldn’t have dessert