Carducci Mercure Villa Romanazzi Carducci)

I booked this hotel because of the Wellness Spa which they offer on their website. The Wellness Spa, though, consists in a little extremely stinking place in the basement near the gym. It's dark, has got one tiny sauna and one tiny steam sauna. Everything is small and was dirty when we got there and totally smelly of sewage water, there were no glasses for water and no soap or shampoo. Because of the intense smell we could not stay, but we would not have stayed anyways for all the other reasons. We spoke to the responsible person at the reception but there was no understanding or accommodating from their side. The only thing she did was telling us that she would send someone down to have a look. Other than that she said that that's the way it is and that there were even pictures of the Spa on the website and so on... Just justifying basically. We were very very disappointed. Just to add the positive sides of this place: the room was ok and the bed very comfortable.

The breakfast is something to look forward to.. the staff are all warm to guests, makes them feel at home and always there to assist . Will recommend this hotel to anyone that loves good things

Good hotel with very nice garden and pool. Maybe a bit old-style rooms. Nice staff. The only major problem is the restaurant, really don't recommend to eat at the hotel.

Simply excellent food, impeccable service

Food simply excellent, impeccable service