Pizza Hut - Ballwin

We get pizza here probably once a week. Our order is always ready quickly, correct, and tastes great.

These folks always deliver(pun not intended) and do their best 6/5

My partner and I were having a rough day so we decided to order Pizza. We asked them to draw a little picture on the box not really expecting them to. Needless to say we were not disappointed and this really brightened our evening!

I’ll start off by saying I’m not a Karen by any means and hate confrontation but I can not let this go. I placed an order and the delivery driver and person I talked to on the phone was very very rude!! I always use the app and have never had a problem. Apparently there was a miscommunication on payment. On my app it showed it was paid for and apparently it didn’t show it on their end. So the driver said call the store, I’m not giving you your pizza until then. I even told the driver, I have a confirmation it was paid for and receipt, I’ll show you. He said, nope, call the store or no pizza. Just very blunt and rude as if I was trying to steal a pizza from them? He was just very rude whereas I was just confused as to what the issue was. So I called and the person was very rude to me as I explained the situation so I gave him my card to pay for it again and he got upset because I wasn’t going to tip the driver. So he said I would have to receive my order thru door dash and it would be another 20 minutes because he wasn’t sending his driver to my house without me tipping him..umm excuse me? The driver was VERY rude to me for no reason and I’m not REQUIRED to tip if I don’t want to. So I asked him, since I’m not giving him a tip I have to go thru door dash and get a cold pizza?? He said yep or cancel the order. So I said yes, please cancel the order. He said ha! great, *click*..I will never use their services again.

The staff at this restaurant is very friendly and accommodating. Additionally, the quality of my meals is consistently excellent.