China Family - Austin

I ate here, but they used the Togo box to place my order. in any case the size was small as usual. they let me pick up my order from myself, but they commanded the table, and asked me to clean up the table after I finished eating, not friendly. all foods that they can do themselves if they have taste through the super market

Here: this place was not too bad in the rule, but had updated a 3 stars rating: (Note: location china family off w airport lane much better! only from this place on uber eats ordered, and. no utensilien, no soy, soggy sesamn, noodles were blanching and had a strange taste, and fried rice was also really blanching. probably not order again, oh good. (oh and the portions have much smaller for the price!

The lo mine had hardly any sweet or flesh in it. very greasy noodles, the sesam huhn was over boiled. as it was in burnt sauce all day. it had 2 broccoli pieces in it. the dumplings had no taste. the white rice was good. not recommended.

Absolutely terrible! eating was underseasonal. the personal looked half dead. I went to eat there two times and both paints, I had to ask for extra cutlery. mapo tofu court was a complete demolition without meat in the plate at all for 15 dollars. avoid it when they can!

We got, fish filet in Chili oil from this restaurant and found insect in our food and which made the food inedible!!! I immediately called the restaurant to report this and shared my concern, there was a sorry given to me. Other than that there was no proactive response from the restaurant. So i again called back the restaurant and asked for refund. The cashier took my name and number telling me i would get a call back after checking with the manager about this incident. BUT i never got that call !! We have bought same dish on multiple occasions from this restaurant, but this time around we were really surprised and highly disappointed due to this incident!!! There should be no compromise on food quality and safety at any cost on any day or occasion!! As the customer trusts the restaurant and expects utmost food safety. I hope the restaurant management take this incident seriously and necessary actions are taken to strive towards food safety! Photos are attached as reference to notify the restaurant. MY REPLY TO THE RESTAURANT 'S RESPONSE: I AM NOT TRICKING YOU, STOP MAKING FALSIFIED CLAIMS AND FOOL OUT OF CUSTOMERS !!! I purchased the food on 06/19 not on 06/18 as you claim in your response (Please don 't go and change the date, as YOU are cooking up stories). I called on 06/19 not on 06/18 as you have mentioned in your response. How can i call you on 06/18 when i never purchased or came to your restaurant on 06/18. I have both credit card and call logs to prove this. I am in complete disbelief and shock looking at your reply. I never complained to your staff about the food not being spicy, stop cooking up stories for your convenience. I didn 't request for refund when i initially called, but wanted to mention about this dismal incident of insect in food for which i only got SORRY, which is what i have mentioned in my earlier review. As the food was not edible anymore due to the presence of insect i called the second time asking for refund and the staff mentioned that i will get a call back from the manager how the refund will be handled. Irrespective of the refund or not i had to mention about insect in food, as food safety is penultimate goal of a restaurant, hence i posted on google review. After 2 days i got a call from the manager on 06/21, during the conversation the following statement was made by the manager, if a refund is given will the review be taken down!!! . 18.39 USD which is what the dish costed, is not a huge amount for me!! I didn 't had to take time from my busy schedule to call just for the refund. The Objective was to bring the incident to the management 's notice so that such incidents doesn 't happen in future. Especially when you are in restaurant business you must have utmost people skills, i feel sorry seeing your reply. When a review is written it should be taken in a positive way and strive towards improvement not blaming it back on the customers. If you can 't cook insect free food, stop cooking up stories.