Old Chicago Pizza Taproom Southlands

I have always enjoyed Old Chicago's but we ran into a lot of problems on this visit. I made the reservation on Open Table but we got there and the host told us they did not take reservations. BUT they had a table prepared for a large party. Service was not very good. The place was next to empty but we did not get refills on our tea and water. I would have liked to have ordered another beer but the server did not come around during the beginning of our meal so as we finished our meal I no longer wanted one. We were celebrating a birthday. Had a ton of presents on the table but the server did not offer us dessert. We had 12 people at the table. A large table left a few minutes after us but the table was not cleared throughout our 2 hour dinner. I don't think dinner should have taken 2 hours. We got there at 6:00 but didn't leave until after 8:00. 2 hours for a pizza dinner was not something we expected.

They said that they never received our reservation. I handed the manager the email confirmation. He was a jerk. There were only two other customers in the restaurant. Took 15 minutes ti be seated. 11 of us. Waitress never asked if anyone wanted a drink. It took 55 minutes to get our food. We will never go back there. I work for a huge business and will tell e everyone how crappy they treated us.

Pizza was good. Restaurant was clean. Nice place for a afternoon lunch.

Food was good, worth the value; service was horrible. Won't be returning to that location.

All right, usually better. Chocolate chip cookie is delicious!