Wing Factory Smyrna - Atlanta

Although the food was good, typical wing place type food, the service was a disaster. We had a large group and they messed up almost everyone's order. The poor waitress was so frazzled by the time we FINALLY almost all got our food (some people gave up and canceled their orders), we had to wait over an hour to be able to pay. Yes, we should have called ahead to let them know we were coming, but simply having a method to the madness would have solved the entire problem we were extremely patient and understanding and were NOT treated well by 2 of the workers. Our waitress was very friendly and tried her best, but just didn't know how to deal with a large group. A couple of people in our group went to bar to ask for their drinks after waiting for 45 minutes for a Coke and a diet Coke. They were told the drinks were coming and they couldn't get them at the bar. They couldn't even get glasses for water for another 10 minutes. RIDICULOUS! We had no silverware, nor were we ever brought any (several of us had saldas ans veggies that required forks). Someone ended up getting up and getting some himself for our group at the peril of being told he couldn't do that either. There is a hotel right across the street. I cannot believe that they have not figured out a system for serving large groups. No attempt was made to make the situation right and we were basically told it was our fault for not calling. We were very patient and honest. We could have just up left and not paid our bills, but we patiently waited in line to pay one by one while we told them AGAIN (at least 4 times by now) what we each had. Not a pleasant experience. Groups beware!!! Probably fine for a couple or small group, but don't bother if you've got more than that.

Had the chicken Philly. A little bland but still good. Had the garlic parm and lemon pepper wings. Asked for them wet but they didn't actually toss wings in sauce. They put the sauce at the bottom of the basket and set the wings on top. Margarita was on point though.Food: 3/5

Best traditional wings! Homemade blue cheese dressing. Hotlemonyaki sauce!! I could drink the sauce! It's that good. Staff is very friendly. I have to get my wing fix weekly. Best wings around! IMOFood: 5/5

This place is great. Coming from Chicago, here for a couple nights, Victoria and Sabrina give the place a great vibe. Food is delicious and reasonably priced. Music is good. Plenty of TVs. Dang. The onion rings. You can’t beat ‘em. Keep on keepin on. -two maintenance guys from Chicago.Food: 5/5

Perfectly cooked wings, great sauces (tried three different). Fries nice and crisp...tots not so much