Costa Coffee - Arun

The service was good, but the coffee tasted like warm milk with a hint of coffee flavour. I couldn't even finish it! The floors, chairs, and carpet by the front door were dirty. I would have expected better from Costa. I wouldn't recommend this place to others or come back myself.

I have visited this coffee shop on more than several occasions and am always greeted by very pleasant staff. The young people are a credit to the shop, they are very hardworking and always have a smile for the customers. The coffee is good and cinnamon buns are very addictive. A big “Thank you” from me. Xx

The cappuccinos were delightful and the server was charming in this town centre location. She was ever smiling, she rustled up our coffees, and glasses with ice for our 500ml coke zeros and she generally fussed over us delivering our order to our table. She fussed over all of her customers. It struck me watching the staff just how different this place is to Starbucks. Much more friendly and no extra charge for a glass of iced water (see my review of rip off Starbucks Portsmouth). Costa also sells Coke Zero which the other lot don’t ice cold coke is great when the temperature is steaming. We were delighted that the place had effective air conditioning as it was 34c hotter than Barcelona. Costa now advertises that it has linked up with Marks Spencer for food so it’s a touch of real class in their sandwiches, wraps and sausage rolls. They had free WiFi, the seating was comfortable and their toilet facilities were clean with paper towels provided to dry hands. Go Costa.

Unimpressed by the bearded man with no name tag loudly questioning his colleagues as to why my son was having a soya milk in his hot chocolate when there was milk powder in the cocoa powder (there isn't). It's none of his business whether I limit my son's dairy intake or the reasons behind it. I'd also suggest further allergen training as he is apparently unaware of potential allergens in the products he is serving. Said baby hot chocolate was then served at roughly 6000 degrees and far too hot for a toddler to drink.

I visited the restaurant today and was disappointed by the lack of cleanliness. I asked the manager why the dirty chairs were not being cleaned or removed, and she made the excuse that only Costa chemicals could effectively clean them. I plan to report this to the environmental health department.