Romano's Macaroni Grill Ann Arbor

The place was packed. But the bread was fresh, the service was good, and the food was great! Overall, we were pleased with our dining experience.

I sat near the open kitchen in the bar area and had a lot of fun watching the food being prepared. The server/bartender/manager was fantastic!

The restaurant is poorly managed with a long wait to be seated even though there were available tables that had not been cleared. The hostess seemed over-worked as she was also trying to bus tables, showing a poor use of resources.

Went to this location by Briarwood Mall on a Saturday evening around 6:30. The restaurant was not full and there were few people waiting, which seemed odd for a Saturday evening at dinner time. Our server took about 15 minutes to greet us after we were seated. She did not apologize for our wait and she did not bring water or bread with her. She did make sure she prepped the oil for our bread though which finally arrived about another 15 minutes later along with our waters in dirty glasses. Food took a while, and when it finally arrived, it was pretty tasteless. We had to wait forever for our bill, and our server never asked if we wanted it together or separate, so splitting the bill took another 10 minutes. Either our server had not been trained very well, or she just didn't care. The hostess was the only person cleaning tables on our side of the restaurant. She was trying to do a good job, she was actually running on several occasions. Very odd and disappointing experience. Arrived and were seated around 6:20 didn't leave till almost 8:00 because everything took so long. Would not go back to that location, and probably wouldn't be too keen on trying a different one either.

Waiter, in this instance, made it a less than desirable experience.