El Pollo Norteno - Anaheim

The food is ok but is not acceptable is the bad service. Cynthia shouldn't be working there because she has really bad customer service. To begin Yolanda took my order wrong. I specifically said a 10 piece mix meal. She ordered an 8 piece. She just misunderstood my order. I waited for 20 minutes or longer. And because my order was wrong Cynthia said that she had to redo my order. As it is I had waited for so long and because she had to redo my order I had to wait for another 20 minutes. All they needed to do is add 2 more piece of chicken and the bigger size of the sides. She very rude said that I had to wait because of redoing the order. The other customers that came after me were being service. I understand when is busy but Cynthia didn't even apologized for the error. I asked for more salsa as a courtesy and she said that if I want more I need to buy. They only give 3 small of red and green per order. If you want the customers to keep coming the owner needs to hire people with good customer service skills and not rude people. I know that this is nothing and they will not care but they lost a customer. Never again I'm coming here.

Visit this location if you are craving a great tasting chicken bowl! The food is always fresh and the portions are nice. The employees are upbeat and the service is fast. I also recommend them for catering any events or parties.

We got the 8 piece, with refried beans and rice, and flour tortillas. Tasted so good, we went back the very next day for more!Food: 5/5

Food and price was amazing. Highly recommend. We got the family meal deal and it was a lot of food. Very yummy will return. Recommend the carnitas, weird but they were good. They weren't all dry!

The customer service is the best. They take pride in the food quality.Food: 5/5