Two Cranes Bistro Brew - Albuquerque

I really do not like writing reviews on poor customer service, however I have been to this neat little spot about 5 times after today and today was just awful. Our first server was completely overwhelmed and he let it show. It was my bad for not callingahead for a table of 9 adults and 2 kids, but the amount of overwhelm we saw for a restaurant that just really was not that busyon a Tuesday evening was unjust in my opinion. The first server stopped working with us without our knowledge and before weordered our food. A second server came out and even declared the first server was in fact overwhelmed and she took our order.Mind you, we haven?t even complained at this point, just chatting away and waiting to order. We lost our second server at somepoint. Everyone needed a drink or water and I finally went inside to address the waitstaff. I asked for the manager and I wastold they were not in. I asked who was running the restaurant and the server told us she was. I very calmly tried to let herknow that I have been here several times before and love this place, which is why I brought my family and spoke highly of it. Ilet her know the service today was awful, we didn?t have drinks and we just seemed to keep getting forgotten about outside. Herresponse was, ?did you make reservations ahead of time? and issues with being short staffed (which I know everywhere isunderstaffed right now but not everywhere do I get service this bad). I did not make a reservation because most places don?ttake reservations nowadays. I tried giving feedback to her directly and she just seemed to get offended and the service just gotworse, unfortunately. The reason for the review is she went ahead and charged a 20% gratuity to our bill, which it does notstate anywhere they charge parties a gratuity. Do people deserve a tip? Absolutely! Did they earn a 20% tip. Absolutely not. Ido hope the kitchen staff keeps tips as well because waitstaff didn?t do much this evening. I am one person

Loved this place. The waitress was super sweet and good. It was taco Tuesday and I had 3 tacos which was the order and asked for both red and green sauce. The chicken was plentiful and the very flavorful. Hubby had buffalo chicken tenders and the platewas loaded and amazing flavor. My friend had the BLT and it was packed with bacon. She and I had our Long Islands and they werewell balanced.

Stopped in for a bite on our way to Old Town. There is indoor and covered outdoor seating available. Staff were quick to greet customers. We inquired about a couple of different alcoholic beverages on their menu and the waitress offered us samples ofboth. The pretzel bites and queso was delicious. The portion size of our main meals were more than enough. If you like your fooda little on the spicy side you'll love it.

I was hopeful for this place as it was full and had a good vibe. Ordered 2 chicken Caesar salads to go. One with regular dressing one with Italian and got honey mustard for both. Seemed basically clean but I didn't examine every inch of the place.Maybe if the dude packing the orders checked before handing them out it would cut down on the waste.The chicken was dry when Itasted it. Not overly impressed. Probably won't return. The waiter was nice enough. Now I have to go back from my hotel to getthe correct order.

Marcos was a great server! Drinks were pretty good! I got the Cubano and it left quite a bit to be desired. It had a weird sauce and was just on a general bread loaf. My wife got the veggie flatbread with goat cheese and it was pretty blah and too salty.The fries were extremely oily and I would not get them again. The mixed drinks were pretty good though! Edit: in response tothe owners reply below, the reason for the 2 stars was typically if the food at a restaurant isn't good, there isn't much reasonin my opinion to go back (so it heavily weights the rating), but food can always improve over time with feedback from customers!However the drinks, service and environment were very good!