Steak 'n Shake - Albany

I moved to the marked parking "car hop" and followed the directions on the sign. since it was my first time, I had to download the app and sign up. I continued to place my order, but I could not choose “Car Hop” so I chose “Curbside Pickup” which I feel is the same. I put my order and the last screen said to call the restaurant when they arrive. I called the restaurant and they said they didn't order. I am in front of 39 with directions in front of me on a company mark and the people inside are oblivious? that's not mcdonalds. I pay $11 for my frisco and shouldn't have to deal with it. take the signs at least or honor them. that would be cool after 30.

Found a bug in my burger … The food was cold. Please make sure you check your food before eating

Went through the drivethru to grab a couple of shakes.. was disappointed as there wasn't the variety that I had remembered that there were my last visit. My companion thought the chocolate reeses peanut butter cup was pretty good, my chocolate chip mint oreo had me ISO oreo pieces ??)that were MIA but as a straight chocolate mint shake it was refreshing.. in future, I will ask for easy whipped cream as mine filled the cup 1/4 of the way. The thickness was a plus..

HOW RUDE AND UNPROFESSIONAL!!!!!! I am currently sitting in the drive through waiting on my order. As I pulled up to the menu to place my order, this girl comes on, and says FAST "I just want you to know we are not taking any orders for any milkshakes, so, yeah! I was really taken back. She really needs some professional training!!! On a good note, I had the #1, "The original double steak burger with cheese, fries, and a coke. It was delicious. I haven 't eaten eaten at one in years. If the clerk wasn 't so rude and unprofessional, and the service bring extremely slow, I would have given 5 stars.

Much better with the new set-up... Probably because you have to do most of the work yourself with ordering and fixing your drinks. But the staff is friendly and food was good to go! And drive-thru has been pleasant each visit!