Fazoli's - Aboite

I went through the drive-thru. I ordered 2 of the Pick 2 Special meals. #1 was double Fettuccine Alfredo. #2 was Fettuccine Alfredo and salad with ranch. I get to the nursing home to visit my friend and bring her lunch and his salad is missing! Now I 'm on the other side of town with half of his meal that he has been looking forward to and when you have someone with special needs, they don 't care why it 's missing, they just care that it IS!!

I ordered $40 worth of food that I had to trash it made me sick to my stomach, first of all I waited which I don't mind but the dishes had very little sauce, I ordered the sampler the spicy baked ziti, spaghetti with marinara sauce, spaghetti and meatballs barely any sauce on all the noodles. This was my first and last time eating there. Imagine a plate full of noodles with a couple tablespoons of sauce. The person who took my order messed it up and then shrugged her shoulders. I will never eat there again and DONT RECOMMEND. $40 IN THE TRASH cause that's how it tasted.

Host was very kind...however, my husband and I were the only ones dining in and all of the to-go walk-ins had their food before we did. We waited 45 minutes watching people walk in and out with their orders. We finally said we wanted our meals to-go. They later gave them to us and the orders were WRONG. Will not be dining here again.

Left another review after they were closed AFTER allowing us to make an online order. The manager responded to my review asking to call, I did and left a message, he’s neither responded back or returned the money from the order. I’ll be doing a charge back since they quite literally stole my money.

I would give this place a 5 star review for the service by the young man named Preston and the manager Haley, the reason I am leaving at 4 star is because of the way they were running around and were running out of things. We heard another female employee saying that she was sorry that there wasn’t much prep done today due to her being the only one doing things this morning. The way they were trying so hard as young people to complete the immense amount of orders was incredible. Haley stepped off of making food just to come out and check on us. She was very helpful and made sure to get anything Preston couldn’t for us. That was the best experience I’ve had with this store in a very long time. The way they were left with out anything and still was working so hard to catch up was a absolutely amazing. I hope they can get more employees like them. Thank you two for the amazing time this evening.