Baskin Robbins - Abilene

My children are happy with the ice and smoothie options If a 3 and 5 years old it really likes, I love it!

We bring my children every day for the last months, no problems. tonight at 9:58, as we were already finished our ice, we were told by a co-worker (we have never seen) that "they were already closed and we were not the result of being there". I add that some friends of the staff also hang in the lobby that remained inside when they locked the doors behind us. a lot of customer service tonight!

Got a two dip cone today form my granddaughter. Dips migHt have been the size of a ping pong ball. Very small cone also. Over $4 for it when a pint is $4.99. Should have gotten the pint. Very disappointed.

Welcome to my Ted Talk !! I love Baskin-Robbins but this one was just a mess from the staff to our order. They're actually lucky we were nice but I still have to write this! We pulled up at the drive-thru and we literally thought it was closed because for like a good 5 minutes no one said anything and many hellos!! Finally we were heard and processed to order..we got 2 orders of the same thing..cool..got to the window to pick up, turns out they didn't have the cone we ordered mind you we had already paid for it. So they gave us a different cone..what's the logical thing to do if you are given a different order and there is a $2 more difference..you get a refund !! but no we were told..they couldn't refund us the money because that's not a thing and they don't do that!! whaaaat! what is that mean..its our money and they shouldn't take an order for something that doesn't exist! period! so yeah they stole our money and gave us something we didn't evern order!! Just wrong on so many levels ! Do Better!!

Staff incapable of getting an four item order correct. Had ice cream running down the sides of a milk shake that was over filled. The selfsame shake tasted nothing like a strawberry milkshake....should have went to Sonic and next time I will.