La Serenissima Terme - Abano Terme

I wanted to book but given the latest reviews and the not exactly 3-star price, I moved to another facility. Managing customers poorly in the age of Google is like shooting yourself in the foot

Cozy hotel Clean super hot spa with assistance. Friendly staff Rooms: 4 Service: 5 Location: 5

Rooms: Camere datate e sporche e la temperatura non è adatta, c'era freddo perché dalle finestre antiche entra aria fredda Food drinks: Il personale non è sempre cordiale ed è disorganizzato il cibo è nella norma ma la colazione è scarsa e male organizzata Noteworthy details: Acqua della piscina fredda e anche il locale piscine è freddo e non c'è spazio per sdrai Rooms: 1 Service: 1 Location: 4

Attention! I had booked with Booking, they gave me the confirmed reservation and everything. Then I called to ask for information and they told me that they were actually fully booked and that they hadn't updated Booking yet. 2 hours later on Booking the room is still bookable, so they don't seem very interested in updating it. So if I hadn't called I would have gotten there and found myself without a room. Always call to confirm, don't trust it!

Never again in this hotel, a total disappointment, poor breakfast, the swimming pools too, the staff not up to par Rooms: 2 Service: 1 Location: 5