Taco Bell - Terrell

So I moved away from Terrible a long time ago. I try to avoid the area at all costs. But tonight against better judgement. I stopped here. Before I even walked in. I was accosted by a vagrant aggressively asking for money. RIGHT OUTSIDE THE ESTABLISHMENTS DOOR. HE THEN WALKED IN. AND HARASSED THE PEOPLE EATING FOR HANDOUTS. The employees just watched and laughed. I ordered simple things. Two burritos and a taco. I don't know how you could mess up that. But obviously the teenagers behind the counter had more important things to deal with like the end of Tik Tok. Won't come back here. Filth on the tables. No one wiping down after people leave. Just disgusting ??

This location has switched to kiosk orders in lobby only. My whole family just walked out because the would not take our order. They still owe us for our last visit to the drive through where the messed up half of our order and left one meal completely out. To many missing options on the kiosk to have our food made correctly and allergy compatible. Will not return to this location. Will be driving to other locations for our dinning from now on. I highly recommend not visiting this location. They will be the next chicken express in town.

I go into this store all the time and am appalled over the events of today. I decided to order via app well order was confirmed in app but store told me they cancelled it. I showed them were it was good in app but the manager said it does not matter what the app says that they were not going to make it and told me to leave. In the app there was just an email complaint which I filled out. No one has reimburse me what they charged as I never received any food as the store refused to make app orders and was very rude about it. Fyi last time I was in here there was a used bandaid in my food and they did remake it and gave me two coupons for another day. But no one was rude that day. This this store this last month has had so many issues just do not go there.

When you try and force people to use the kiosk. You loose customers. I will never step foot in your restaurant again, if that's how you want it to be. Very disappointed. You used to be my favorite Taco Bell. But unfortunately you are not anymore. Get rid of those stupid things. Because I don't work there.?????

I had lunch there today and the daytime staff was great and Lily (or Lilian) is an exceptional employee. She was very polite and helpful.