Costa Coffee - Wyre Forest

Very pleasant experience. All staff were smiley and friendly. Well done to the girls that were working 9am this morning.

They seem to focus more on service than all the other essentials needed. Dirty stuff left on tables. A wet floor sign that serves no purpose when the floor is dry. All of the food is white bread, dairy and other animal products. Get more plant based stuff in your cafes

The coffee is good but when it is served by a grump it kind of spoils it. Not only was she grumpy but also over charged me, no receipt either, so keep a check on what you are charged. Two staff on, one really friendly welcoming, the other seems to hate customers. Someone in charge must see when they have staff that should not be serving customers? And then the tables outside were cleared away 2 hours before closing, very off-putting.

Went to get 2 Frappes for myself and a work colleague. I ordered the new Tropical Mango Bubble Frappe but when i took it back to work there were no bubble pearls. The girl serving said when i was waiting that she was 'just blending the mango one ' so i can only assume they put the bubble pearls into the blender too! It was still a nice drink but a shame as was looking forward to the 'bubbles ' lol...

Well! What a shocking experience this afternoon! Was served by “Sarah” she was so rude! No customer service! Very sarcastic when asking about how to redeem a voucher! Manager definitely needs to think twice about her!