Chili's Grill - Wheaton

Chili is one of my favorite dunes in restaurants, but the inexperienced staff leads to much confusion and slow service. to make the dinge even worse, the restaurant itself begins to look a bit ashamed. on the bright side, eating is still good!

This location is in a constant struggle for a good meal and reputable service, cook, and management team. My medium steak was sent back TWICE and it still came back this rare. I asked the server for the manager and she said, All she can do is take the item off your bill, but wouldn 't send the manager over. Which made me wonder if they were running without a manager late on a Saturday night. They finally made me a new steak but fully expected me to eat my cold potatoes and broccoli from my first plate. They literally brought out a new steak on a tiny saucer plate. Sadly, every time we go we are always very unsatisfied. We say we 'll never go back, but enjoy their menu items and give them a chance to try to redeem themselves.

This location went downhill FAST! We came in on a Tuesday around 5pm. The food took forever and when it arrived everything was burnt and dry. I figured it was just a bad day. The manager came and comped my food that I didn’t touch, also- what happened to the portions? Came back that Saturday as my daughter wanted a burger and same thing… horrible. Waiter brought out our drinks, never brought our chips until we asked (20min later)(and from experience I know servers have access to the chips- they don’t come from the back) at the 50min mark i asked about our burgers… when they came out they were stale and dry from basically sitting under the heat lamps. They were inedible. When I mentioned it to my server he could care less. We paid and left to go to elsewhere. Not going to attempt a third try. If you want one of the LAST STANDING AMAZING CHILI’S- GO TO OSWEGO! They are fantastic and truly how the company used to be.

We live nearby and no matter how many times we have come to this location we have always left upset. I think it’s time for us to officially put chilis on the skip list instead of having it as a easy weekly spot for us to eat at. Tonight was no different. It was not crowded like always and we asked for a booth and the host declined saying that he did not have any available despite me counting six open booths on the active side of the restaurant. I Hidden watched him seat the next three groups in those open booths that he declined to put us in. Our server was friendly when she greeted us and that is about the only positive I can give. We ordered fried mozzarella as an appetizer a pasta dish and a salad. After waiting maybe five minutes the main dishes were brought out no side of our appetizer. When we asked where the appetizer was the food delivery person was confused and said you didn’t order one. About five minutes after we got the food our appetizer was then delivered. The food itself was very bland and after I ate the top layer of the pasta it became apparent that there was no other seasoning on the dish. The salad which was advertised as spicy was anything but spicy. Towards the end of our meal I asked for the manager and they never showed up. we waited for about 15 minutes after we paid and since they decided to not show we left. All I wanted to tell him was how we always come here and it’s never good so he could hopefully make changes and we could come back in the future. After spending $60 there we left hungry and upset and had a better meal from the McDonald’s next-door. I think it’s time for corporate to either officially shut this place down or step in and make it work like any other location.

Waited for a long time to get seated once seated we sat there for almost 30 mins with no waiter to stop by and asked for our order. We flagged a waiter down and he behaved as if he didn’t see us though he was serving people next to our table. We ended getting up and leave. There are plenty of other restaurants to get a great service. ABSOLUTELY HORRIBLE SERVICE.