Cousins Subs - West Allis

The new roast pork sub (sliced pork, provalone, grilled onions) is very good, but a little dry. Could have used a little mayo or even some tomatoes

Horrible customer service. We got a buy 2 get one free coupon on the back of our pick n save receipt and decided to use it same day. Workers and manager refused the coupon saying it was expired. We even presented the receipt the coupon came from showingtoday's date, the guy even tried to puzzle the receipt together to make sure it matched. Maybe cousins corporate is strict onhow they enforce this stuff but it seemed way too excessive to prevent us from using their coupon. Either honor the coupon orget rid of them altogether if you want to prevent losing more customers

When you have a drive-thru it seems like the drive-thru should be a little faster. And another thing, if we were told that the mint shakes were not going to fit because they are too big or too small, I can't remember, we would not had it. Ruined our whole day. Two thumbs down

This location has gone downhill drastically in the past year. Today I waited in the drive through for 20 minutes before even getting to window to pay. I was told it was $15-something then given just a sandwich and a soda. I told them I ordered large fries as well. She told me the other lady didn 't charge me for the fries. I asked why the total was over $15 then? at which point I was told to pull up to the side and they 'd drop the fries. I pulled off and checked the receipt and sure enough I was only charged $10.15. Why did she say it was $15 initially then? No idea. After waiting another 10 minutes they finally came out with a regular sized fries. I appreciate them giving me the fries without being charged but they got SO much wrong throughout this and in the end STILL didn 't have my order right. I don 't usually take time to write reviews but this place gets worse and worse every time I come here and I would strongly suggest going to another location. I won 't be back to this one.

My whole life cousins was our favorite sub place. Now, not so much. Online ordering rarely works, employees don't give an F, and the bread is not at all what it used to be. Jersey mikes has better service/food/online ordering system now imo.