The Burger Experience - Wellington

Received emails today from Smokey Bones, promoting their today only, BOGO Brisket Platter. Arrived at 5:45 and ordered two Brisket Platters, and was forwarned they were running out. After 45 minutes our platters arrived. Not 4 neartly slices neatly arranged on the plate, rather a huge piece of fat, no meat attached, two small slices and chunks , like Fresh Cuts dog food. I have order brisket there several times and NEVER has it looked like that. Obviously we sent the platters back and asked for a replacement, however were told that was the end of it, they were trying to stretch it out, and we could wait an additional 45 when the next brisket will be ready to be served. That was unacceptable. We each switched to a burger which was mediocre at best. There was no price adjustment. The burgers ending up costing 50% more that the two Brisket Platters. While there,we saw 4 tables leave after being told there was currently no brisket, and numerous other tables including two on each side of us) that ordered a substitute meal. What a gimmick, advertise a delicious brisket meal , don't have any cooked, and have patrons end up paying 50% more for a burger. What a great way to shaft your customers. I could understand if this occurred around closing time, but not 5:45. All I know is we won't be returning, and advise you to dine elsewhere. I guarantee you'll get better food and service than Smokey Bones in Wellington by doing so.

The ribs are fantastic. Riley our waitress was very nice and upbeat. First time I have been here in years and really enjoyed it.

From the hostess to the server, Erin, and kitchen staff the food, atmosphere was excellent. We haven't been here since before covid. Thank you Erin, we have another great place to eat.

Just moved to the area a few months ago and Gabby is the best ! she's so down to earth and makes you feel at home. Probably wouldn't go there is she wasn't working.

We had an ongoing tradition to eat out at the Smokey Bones on Forest Hill and buy a tree for Christmas nearby. We always previously had nice experiences but this weekend UGGHHH! The service seemed extremely inexperienced! We waited 15 mins. to get our beers which we ordered initially and had to remind the passing by waiter about them . We ordered the fried pickles appetizer usually good this time the waiter forgot to give them to us again, we had to prompt him , and what we got was a mess. Overly crispy and lumped together and horribly salty; and they came after the main entree items. The whole service atmosphere seemed totally inexperienced. We waited to get our check for even longer than our beers! The place wasn 't even crowded, so it wasn 't that. The wait staff just wasn 't 'on the ball '. This is not to mention the sky rocketed prices on the menu $9.98 for fried pickles appetizer? and the waiter who dropped a tray of plates and glasses in the next row. What an uncomfortably ruined tradition this year. Needless to say our Christmas tradition next year will be at a different restaurant. New owners or what?