Dunkin' - Village of Horseheads

I ordered through their mobile app and got there at 6:30 and the place was completely closed despite signs on the literal door saying they should be open, then I called them asking for a refund and they hung up on me! Do not support this Dunkin, go to the other more pleasant ones in the

Very rude. Do not pay attention to customers. No apologies.I saw them bringing out a cup of coffee but one side of the cup was all stained with coffee. yak! They definitely need to have customer service training again.

A+ on speed. But only get three stars because today was free coffee day and I was not made aware and given a free coffee with my order.

I was raving about how perfect my coffee had came out the past few times I went to this location, so took my mom after shopping to treat her. Not only was it terrible and tasted like water since I was given a small after ordering a medium , they “fixed” it which made it taste worse.. After being hesitant to say anything I told the woman working the counter and she said “I made it perfect, exactly like it was ordered” I apologized and said I didn’t mean to be a burden but it tastes like water and my usual order is always great here. She said it would be an extra charge … I contradicted with I’m not sure why it would be a charge to just get what I originally ordered … She then with the absolute worst attitude and in an attempt to humiliate me said “what do you need !? Come on.. what. Do. You. Need” mind you I’m not exactly sure what I need or what the coffee I order particularly needed given I’m not an employee and have never worked there so I wasn’t sure and said I’m not sure ? I’m sorry It just tastes pretty awful .. She took the cup with so much attitude, did something to it and gave it back. It was still water and tasted awful, I ultimately wound up throwing it away and opting to not even continue communicating. Waist of money, my mom didn’t finish hers either which also tasted like water , after her bad attitude towards me we didn’t dare to say the other wasn’t good :

Quick service, friendly staff, coffee was great.