Potbelly - Vernon Hills

So, I’m a regular customer here at this Potbelly location, the team of people I usually see that are very friendly, positive welcoming was not the same team of workers I saw today, today was my first time coming on weekend though.Had the worst experience by far. The soup was COLD, the service was awful, Which it never has Been : when I went to pay at the register, the young worker was literally just standing there on his PHONE waiting to finish what ever he was doing on it, then put his phone down right on the counter by the register and just walked away to make a shake. Then another young gentleman came to ring us up instead, and he had no expression no customer service barely talked didn’t make any type of eye contact just seemed clueless or confused. Not a thank you have a good day nothing.Idk I’m really disappointed and I’ve been coming here since the summer on a regular basis today was my first experience that was ann unpleasant one.

Slooowww and unhappy staff. Vibe was similar to a Celebration of Life after gathering.

Here I can always taste my delicious duo of beef sandwich and broccoli soup. Staff are always friendly.

Potbelly is my fav and I will give them another chance, but I would like everyone to see the cup of mac I received the other day. Why would you serve this? Not only was it old and over cooked, it was visually disgusting.

Good food as always. I think it’s funny they have all sorts of signage: “Save time, best the line, order online”. Especially when the place ignores online orders till the line is gone. Other than that, and the broken front door closer that caused the door to slam into my back, it’s usually a pleasant restaurant.