Mamasushi Union City

This is the first place with good food I'll never go back to. I've ordered pick up 3+ times and every time without fail at least 1-3 items are forgotten and I'm left with an incomplete order. My last and final order from them I received my food from the hostess Linda, she was nice enough in person and after my leaving with the yet again incomplete order I stopped and double checked emptying the entire bag to be positive the recurring problem hadn't happened again. Of course it did so I went back told them what they were missing and Linda came back with the missing item. Considering I didn't want to wait any longer and was clearly dealing with incompetence I went home. I attempted to call them after returning home and eating(food is good) but my call was received by Linda who quite literally didn't let me speak to a manager. I'm not sure if this is their protocol to have a rude hostess prevent paying customers from speaking with their bosses but this is the reality at Mama Sushi. In summary even with good food it's consistently been the worst take out experience of my life. It's like a fast food joint with an alcoholic manager you never get to speak to.

The sushi is tasty and very well prepared. The service team is hard to catch, but kind and thoughtful. But the ambiance is tough: the red light in the back room makes it hard to identify food and gave me a headache. To compound this, despite very cool walk art, the tables and booths were visibly worn and beat up.

Ok so I've been to this particular spot maybe 5times and it never disappoints, the pitcher of Rum punch is always tasty. Sushi is wonderful so many options and it's super fresh and delish. We have also had the fried calamari and spicy shrimps appetizer and it's very shareable and yummy. They even have valet parking which is the best at this location in and out easily and they have hookah.

This place was very disappointing. Food wasn't very good and over priced. ALSO, one of the employees took it upon themselves to add more tip to my check! The bill had already included a tip so I didn't add more tip. A few days has past by, I checked my bank statement and my bill went up because more tip was added. I've called Mamasushi to talk to a manager about this situation but apparently, there's never a manager available. I've already contacted my bank about this situation since Mamasushi was useless. Mamasushi needs to review their employees because this is completely inappropriate and disrespectful. I'll never be going to this place ever again.

I was invited here for my birthday. I was not disappointed. The venue was spacious and beautiful. The food was amazing. Many restaurants claim Asian fusion but few deliver so well. The highlight of the afternoon however was my server Drew. She was spectacular. She was knowledgeable and extremely welcoming with a great personality. She even went out of her way to bring dessert with a candle in it to sing happy birthday to me when no one had even asked her to do it. Overall it was an amazing experience. I will definitely be back soon. I highly recommend it.