Pizza Hut - Tustin

Horrible service manager Gaby refused to refund my order after I never received it states it was doordash fault. As a manager Gaby has no sense of customer service I called she got off the phone didn't say hold a minute just got off the phone put someone who didn't speak english refused to give me refund receipt told me i could stop by to location after 5 pm and that my refund would take 3-4 business days. Horrible service by so called manager I request she get a demotion, no sense of apology came from her.Parking: 13662 Newport ave tustin ca 92780

Twice we had to wait 20+ mins over the projected time. 1 of the pizzas was not made correctly (really dry crust on bottom) this past time and there was not enough staff (the last time they misread the order and dint have one of the pizzas done). My boys saw our order sit there for 20mins while no one was in front with a bunch of customers gathered.If they are going to charge extra to do business in CA, they should have enough staff to make a quality product or shut down. At least there is choice as to which PH to pick up from and going elsewhere entirely for pizza.Vegetarian options: You choose what you want. If you have a problem with gluten or want dairy free--we'll, ya wouldn't have pizza then, would you?Dietary restrictions: You can customize how you like it. It's pizza, there are only so many ways to make it!

I just found out that Pizza Hut is using Door Dash to deliver food. I will never place another delivery order with Pizza Hut again so long as Pizza Hut continues using Door Dash; they have a gross history of messing with with peoples food.And the Pizza was left at my front door even though I wanted it hades to me

Great, fast customer service. I had last minute request and Tony graciously assisted without hesitation. Very happy and delicious. Fresh! Thank you!

Good service. My order is always right and it's always done on time. I always order online for pick up. Never had a problem.The one thing I didn't like was how greasy the breadsticks were the first time I ordered here. Those things were dripping in grease and the paper and the box were very soiled. It was kind of gross. I never got them again. I just stick with the pizza now. The dinner box is a great deal. I got 3 medium pizzas.