Kfc - Tucson

At 6:55 pm Store claimed to be out of chicken breasts for the family 8 piece buckect (probably didn't want to make more chicken since they close at 8) said there was only dark meat, wanted to charge me full price for the meal even though if you add white meat they charge you extra, when I offered to accept chicken strips, in lieu of the breast was told that was against policy and was not possible. Ok, but good customer service would indicate that if you did not plan your inventory correctly you should at the very least do SOMETHING to make up for the shortcoming. VERY poor customer service on the part of this location, and yes, the manager was right there. Maybe my canceled $30 order is just pennies in the big picture, but if enough people do it, it is a notable problem. Food for thought.

Why do they do online orders and never get it right I sent my daughter to pick up and she came back home with the wrong order and they don?t even answer the phone to fix it. I?m in avra valley it?s far to go all the way to Cortaro just for a mixup that you guys did. What a disappointment?.

Can in to order and counter person was arguing with customers and the told me they were out of Xtra crispy chicken and was not making anymore this place is the worst and needs a complete management overhaul

Gross old fries and chicken, it was dried out too. Even the biscuits were burned, and terrible service to top it off they didn't offer us any condiments like honey or even ketchup. Wouldn't be surprised if this place closes, very disappointed customer.

The crew on the closing shift are by far the best group of folks I've dealt with in any KFC on the north side. Damien, in particular, make sure I got the order that I wanted even though I could just tell that everybody really wanted to go home. This location doesn't get the recognition it deserves, there's been a lot of improvement and it shows!