Passiontree Velvet Macquarie - Sydney

I booked a high tea for 8 people for 10:30am yesterday at Passiontree Velvet Macquarie Centre but the staff had no record of my booking even though I had received email confirmation from OpenTable. We were told to wait 30 minutes and advised the staff don't receive notification of on line bookings and I should have called or dropped in to book!! Food was nice though quickly prepared which meant a lot of cutting and slicing one slice of cheesecake for 7 people is hard to divide evenly!

We had a booking for high tea. The staff looked like they had no idea about it and were not expecting us at all. We did have to wait some time for them to set up I think due to the confusion. Sweets looked lovely and tasted nice but the sandwiches came out very dry. The waitress was polite and took care of us. A bit of a mixed experience unfortunately. Still not a bad place for a more casual high tea as it is nestled in a food court.

Went for high tea with my friend. We booked for 11 , came 10 min early , our high tea arrived 30 mins later. Ordered 2 drinks took 25 mins for the drinks -coffee was cold. Iced tea had to ask twice where it was and they forgot . Was not tea was cinnamon flavoured cordial. Food arrived, staff didn’t explain what it was or what we were eating just dumped it and walked away. I had to look at flavours of dessert with their dessert cabinet We watched them prepare the food as we were near the kitchen- no staff wore any gloves and they scratched their heads and continued to prepare our food. Sandwich bread felt stale, didn’t eat any of it , cucumber with butter aparantly was acceptable. Rest were ham and cheese and something with salmon on it. Little apple tart thing was raw inside and microwaved crumbled to touch . There was salmon on saladas. Scone and macaroon were ok, We paid $70 for high tea and this was terrible. We spoke to their staff about it, they said sorry I asked to see the manager they pointed to her and said go see her. We got another staff to flag the manager down, and she came over, we expressed our disappointment, she appologised and offered a pack of macaroons in return we asked a refund, she offered 1 refund, we then asked for our money back as we couldn’t eat the rest of the food as it wasn’t nice and stale She refunded in the end. Wouldn’t go back

Very poor service. Staff extremely rude which spoilt the atmosphere.

Unfortunately, there was nothing special about this dining experience.