Positano Sa1 - Swansea

What a disappointment! I would firstly like to say the food was lovely and compliments to the chef however it was very much shadowed by the worst service I’ve ever had. On arrival we were shown to our table and then left with no acknowledgment to ordering drinks. We then had our starters brought out and still no drinks. After asking 3 times we finally managed to be given our drinks. Onto the mains, again good food but no seasoning for the table. When asking for Parmesan for one of the meals we were told “no problem” yet this was a clear problem as it never came. Finally it was time to pay the bill. This is where the sneaky tactics started. A random bottle of wine had been placed on our bill. When questioning this we were met with the response “We are not robots” No room for an apology just attitude. I thought it was a genuine mistake until the table next to us had the same problem. This seems quite a coincidence. The whole time we were met with attitude from the staff and not made to feel welcome. Was meant to be a nice birthday meal which was just ruined by the inability to give good service. Recommend anyone to avoid this place.

Excellent surroundings on a glorious day, bifold doors bringing the outside in! Wonderful welcome and helped to table by caring staff, as I am disabled. We enjoyed freshly cooked food and highly recommend this restaurant. Great staff, food and ambiance. Will return. Thank you all .

Party of 5 two families at a swim gala visited two nights running at the York Street venue. really surprised by some reviews as the food was excellent hence we went twice.all the pasta was al dente and beautifully presented. Spaghetti gamberi the prawns were delicious and tender. pizza was equally well cooked. we had two waiters on both nights who were really attentive and helpful. we will definitely visit again when next back here.

We paid £63 for 1 adult 2 small children to dine. The menu choice was very standard and the food was OK. The service was extremely poor not just for our table but for all surrounding tables: there seemed enough waiting staff (at least 4) but they were always congregating near the arrival desk which was away from all the tables. Not once did I witness any of them simply wandering in the dining area we found it difficult/impossible to attract any of the Waiters at any time the table next to us waited over 20mins to have the chance to order their meal once our food arrived we were never checked on during our dining a Waitress took my empty plate away despite the other diners still eating. I find this very poor etiquette as it isolates the remaining diner(s) by bringing attention that they haven’t finished when I eventually got the attention of a Waitress (who was busy chatting informally with her colleague at the arrival desk) I asked to order desert. She then had to “go get someone to take the order” after we had received the desert menu which had a vast selection, it was only when they took our desert orders we were informed they had none of the options available except ice cream. Had we known this we could have left 25mins earlier and found a venue that was able to cater for our needs We really wanted to give this new venue a chance but based on all of the above I don’t think it would be fair on us to even consider revisiting

So bad. we went for my brothers graduation celebration and we were the first ones in there, we sat down and it was freezing cold in there so we asked if could turn the air conditioning off which we then had to ask again cause he didn’t, and then we ordered drinks which they took like 30 minutes to come and then our starters took around 45 minutes to an hour to come and those are starters, the calamari was undercooked but everything else we ordered was ok, and then our food took about an hour and a half to come after asking about it, even tho we had pre ordered online, and in that time we noticed others peoples food was coming out before ours, and we ordered another round of drinks and those never came they also didn’t take our plates away for ages, it was still cold in the restaurant and we were getting very impatient, food finally came, and the pizza had no tomato base on it, the salmon was average, and my steak was chewy and overcooked and hard to cut and very small, which had a side of lettuce with this brown sauce like reddish sauce which didn’t look appetising, we were going to have dessert but we didn’t want too after how long we waited for our meals, bare in mind we still hadn’t had our drinks, so we decided instead of waiting for the bill we payed them up front, and made sure they didn’t charge us for the drinks, what a waste of money and time. very very disappointed.