Tgif - Southampton

Decided to go here as L’Osteria was closed. Worst decision ever, short staffed (serving and kitchen) Part of order missing, items on bill we never received, extremely over priced for the quality and presentation. The restaurant chain has gone down hill, this is the last time I’ll be giving them my hard earned money! Unfortunately I didn’t take any photos, quite frankly as it was too embarrassing.

Even though the restaurant was nowhere near full we stood waiting for 15 minutes before we were acknowledged by a staff member. We were then told they needed to clean and clear a table for us so could we sit at the bar. Another 15 minutes later our table was ready. Other people that were sat waiting for their table at a bar got fed up and left. Food was just ok and very overpriced and the cocktails were weak. Staff seemed to be trying their best but there just weren’t enough of them. TGI’s used to be special with great food. Not so much now.

Absolutely awful, do not go here!!! The food, service everything was terrible. We ate here Sunday early dinner before going to show. All i can say is don't bother, my friend ordered fajitas the condiments were so tiny why bother, the chicken was not enough to fill one wrap, complete waste of money, after complaining the manager did take off the cost but she could do no other, was more a child's portion. Another friend had chicken and pasta the chicken looked uncooked when questioned with the manager she said it was grisel rather than uncooked, really!!! We would never eat at a TGI Fridays again, you really need to step up your game for the prices you charge and get more staff!!!

We came here on a Saturday booked a table preempting that it would busy, because of its location. Despite having a table booked, we were made to wait in the queue of people who hadn’t. We were seated after about ten minutes, and given menus. I noticed our table was slightly sticky and we’d only been laid up with a knife. A server eventually came over to our table, and awkwardly took our order for two Coke Zeros. Before we could ask him to put our meal order in, he had gone. And well, that was the last we saw of him at our table.. A table of 5 next to us had to ask another server where their food was. We overheard that they had been waiting an hour already! And the table of 2 to my right, had been waiting an hour for their drinks already, with no sign of their food either! We decided at this point that we would not be staying. There were no staff around to let them know, so we just left. It’s a shame, but this is the second bad experience I’ve had at this particular TGIs, so I won’t be back! Having worked in hospitality myself, you really need to look at training your staff! The server that dealt with the table of 5 questioning where their food was, really did not care to deliver good customer service. When they asked where their food was. She stared blankly and went “what?” .. when the lady again asked where their food was because they’d been waiting an hour, her reply was “I don’t know, I’m out here”.

We went because the kids meals were free when you order any adult meal off the main menu. What they don’t tell you in, the food is Burger King quality and all the mains are around £20. Sides were cold, kids didn’t like their food. We had a refillable drink but we didn’t receive any service. We decided TGI’s has gone way down hill, so we won’t be returning.