Starbucks - South Orange

My experience at this location wasn’t great. To be honest, it never really is. The manager or lead (RICH) has such a nasty attitude. He shouldn’t be working in no place of customer service. As I’m placing my order about how I want my coffee made, he proceeds to tell me that I need to let the person know who’s going make it instead of typing it in the system. I’ve never had this experience at any Starbucks location and I’m there daily. Why do I need to let another worker know on the side how I want my coffee if I’m placing my order with you because you don’t want type it? As if I know who works here? That’s so unprofessional. Then, I scanned my app for payment and then he proceed to asks me that if I paid. I responded and said yes I scanned my app already. He replied and said it’s not his fault that these scanners doesn’t work properly. I legit had to wait 20 mins for my coffee to be made wrong and another 5mins for it to made right. Moral of the story he’s out of line and people will stop coming to this location because of his nasty attitude.

It was my turn at the register and suddenly the cashiers are spaced out and no one’s taking my order. The store wasn’t that busy. So I’m waiting patiently for someone to take my order and some of the female cashiers (one who’s short and has blonde hair pulled back and one who’s tall, has glasses, and mid length straight hair) are looking at me and then looking away so I’m left awkwardly standing there until the male cashier asks if I’m being helped and I proceed to tell him I’m ready. Finally I get my order just barely catching my train in time. As I’m leaving I hear all the female cashiers laugh loudly. They have time to do that but don’t have the time to cater to customers I guess…

Ok, my Sterling review is solely based on everyone else's opinion because I don't particularly like or drink Starbucks coffee but it's hard to believe millions of folks would drink it if they didn't like it. Do with this info what you will.

THE SLOWEST STARBUCKS IN HISTORY. I’ve never witnessed such a general lack of urgency in my life. You need to hire better people.

I had the greatest experience on Sunday with a young barista, Danyelle. I was originally going to order a Pink Drink but just randomly asked if there was a comparable drink with less calories. The barista overheard me and said she knew what to make. She was willing to make me a Pink Drink if I didn’t like it. She gave me an iced passion tea with coconut milk (she even put the strawberries in . It was amazing and healthier. I am so grateful for the new drink. She went above and beyond. It was such a positive experience and I can’t thank her enough :