Rita's Commercial Kitchen

I'm surprised to see all the negative reviews regarding customer service. This was my first time at this location and I had a great experience. The line moved quickly, I placed my order with no issues, the staff were polite and helpful, and I received my order within 2 minutes of paying. No complaints! I got the mango gelatin with vanilla custard, my go to and always delicious! I ordered the small, but could easily take on a large on a hot summer day. I say give this location a chance!

Frozen custard is way better than Carmen's or any ice cream well Blue Bell Vanilla comes close! Love the frozen custard almost all the ways it is offered. But the chocolate chip cookie sandwiches ruin it. Horrible tasting cookies that are worse tasting than the cheapest store bought kind AND undercooked so the sugar fat (NOT butter for sure) don't caramelize. The Oreo cookie kind taste good. Furthermore, we bought six packs of the custard cookies three times before both last year twice recently. Their size has been reduced! Big difference methinks. $28 for the six crappy chocolate chip cookies $19 for a pint of vanilla custard for delivery. Gouging when Baskin Robbins, Jerry's, Bruster's is way less. $58 with Uber Eats $7.19 service fee tip for two items. I ordered the Oreo but my received order is the wrong cookie because nobody wants the CC cookie ones, so the run out of Oreo foist off the surplus of CC to delivery customers. We are frozen custard beggars, so we use what we can get but doubt we will be ordering the cookies anymore.

I have been going to this Rita 's location for many years now, and I have never had a complaint until today. I 've always primarily seen the same two women working no matter when I stop by. I 'm always greeted with a smile, and my treat always hits the spot. Today I was very disappointed not with my Italian Ice, but with the service. Per usual, I was greeted with service with a smile. However, at the end, when I asked if I could taste the Unicorn flavor, I was told We don 't sell that one here despite it being posted on their window as one of their available flavors of the day. I asked again to ensure that I 'd heard correctly and again I was told We don 't sell that one here at which time I said Thank You and left with the understanding that I would never return again. Little did she know, I 've studied behavior by profession for nearly 20 years, so I immediately knew that she was lying straight to my face, which was very disappointing. I guess she assumed I would not make an additional purchase (which I planned to if I liked it); either that or she didn 't want to make the effort required to simply let me sample the product. To make sure I wasn 't reading the matter wrong, I had my coworker call over there less than 10 minutes later at which time she spoke to the same woman who stated that she 'd just updated the flavors online. When my coworker asked directly if they had the Unicorn flavor, she said, Oh yeah. We have that one too, and the Coconut Lime flavor SMH. So I was right! Very disappointing and a customer now lost for good! This is why it 's so hard to support my own people.

Very rude customer service. Always seems to be that way. Italian Ice is good but the staff could be nicer.

Have you ever had a customer service experience that just ruined your day? That was my experience today when I called to inquire the days flavors. When I checked online the website ironically said check the website for todays flavors. No help there. I went back only to have the website say call for todays flavors. So I called. And the level of exasperated attitude I got on the phone was downright distasteful and for a dessert place that's saying something. I simply asked to be read the flavors. I was told to check online. I informed them that the flavors were not listed there and was asked what flavor I wanted. I wanted to hear my options. Well that was clearly not possible and I was handed off to a manager who was even more exasperated with me for my simple questions. She said the exact Same thing. It's on the website. No it isn't. What flavor do you want. I want to be read what's available. I was told that they were busy helping guests, I said I'd wait. It took her less than 10 seconds to ramble off the list of flavors. By the time we finished I felt like this clearly isn't a place to give my business to. It's too bad because the product is lovely but being treated like a nuisance is unacceptable..