Paris Baguette - San Jose

I constantly buy PB pastries and cakes, usually at other locations. Somehow every time I came to this location there's always something annoying. Last time they accidentally double charged on one roll cake, and couldn't refund to the credit card and instead refunded me with a few old dirty bills. This time, somehow I was told I'm supposed to pass back the tongs since they wanted to sanitize it. It's a reasonable reminder but the tone was commanding without the minimum courtesy to a customer. The problem is, if they treat the sanitation so seriously why I don't see masks on the cashiers' faces? This seems to be a food distribution center level of service, not a premium bakery. Definitely not trained staff and definitely not coming back.

Very kind and courteous staff.Chocolate Bday Cake was so so. Have had better experience here.

Extremely Disappointed with Paris Baguette Rewards SystemI'm utterly dismayed by my recent experience with Paris Baguette's rewards system. Despite splurging over $400, the promised points never materialized in my account. Despite my persistent efforts, contacting customer service and visiting the store numerous times, no one could rectify the issue. This appalling experience has left me feeling utterly frustrated and disillusioned. Paris Baguette's failure to address this problem promptly and effectively reflects poorly on their commitment to customer satisfaction.

This café boasts a convenient location near several restaurants, offering a menu that aligns with the standard fare found in similar establishments. However, my experience with the staff was less than satisfactory. Despite the café 's potential for a pleasant visit, the service left much to be desired. My coffee order was placed on a distant table, unannounced, and remained there for over 20 minutes. Upon discovering this, the staff 's response was dismissive, indicating a lack of concern for customer service. It 's clear that the service team could benefit from a greater emphasis on customer engagement and attentiveness.

Went to get a cake for valentines. Wholly Molly! The cakes are delicious but the price increased to $50 a cake, even small ones. I'm not going back anymore. Price is ridiculous.