Marco's Pizza - S San Diego

HORRIBLE CUSTOMER SERVICE BY JOSH!!! Walked in the store to order a pizza, after standing there for a while this lady comes to take my order, as I’m ready to pay another guy comes and says we’re closing but we’ll take your order since the order was already started and then Josh the manager comes and rudely tells me that they’re trying to get out the store on time so he’s not gonna take my order and refuses to help me out. This is very unprofessional and unacceptable because first of all on Google it said the store’s open til midnight and I’d walked in the store at 10:30 pm. second, the amount of ignorance by Josh was unbelievable.!!!

I ordered on the phone for a pepperoni pizza. Was going to pay $20 for large. When I got there 3 minutes before it open. Josh or Jacob told me to leave outside because they were not open yet, even though there doors were wide open they told me to exit. When I stood in front of the door to write a review about this the manager told me I can’t wait in front of the business (it’s public side strip) public access, they still tried to remove me. The owner tried to come talk to me politely respectfully, but the manager (with a beard, did not want to give me his name)kept coming instantly tried to kick me out time time again. I can’t say there pizza was good or bad, but for $20 a cheese pepperoni, I cancelled was threatened by the manager that the cops were going to get called. I got better customer service at Little Ceasers. It’s a shame that an employee can damage a business with no remorse or care for the owners pride commitment. Sorry to the Owner Ed for this review, but those two guys should not be in customer service anymore.

We ordered half and half pizza.We asked for half veggie with jalapeños, onions and green pepper and other half with pineapple and chicken. The first time they got the pizza it had ham in it so we asked them to change. After a while they came back with no chicken at all. We did not say anything this time but how hard is it to read instructions from a piece of paper??? Looks like this location needs better people who can provide the service the customers are asking for when they have paid for that service. We paid for chicken but never got that.

Great pizza all around! Take the first bite while it’s hot and fresh, then you’ll know why it’s 5 stars!

The service absolutely sucks at this place. The food was okay. Not worth coming back.