Dairy Queen Grill Chill - Rigby

Every single time I go to DQ they take so long to get my order. I went today and I waited 30 minutes to get my food. It wasn’t even rush hour. There was barely anyone there.

Terrible experience tonight! Waited 3rd in line for over 40 minutes! With a Mobil order then once got to the window we had to wait for them to even start the order because they never saw the meals! What the heck, I understand places get busy but 3rd in line for over 40 minutes is a bit on the ridiculous side.

Worst service ever. We went through the drive through tonight and ended up leaving without our order because we were left waiting at the window for 15+ mins with no sign of an employee. I even called the store and got no answer. Where is a manager when you need one? Won't be going back.

I treated my girls to DQ after their piano festival and we were handed 2 melted messy cones, both of them looked like this and had the dipped chocolate dripping down the cone and super clumpy. We usually have good experience here but this was pretty sad and made a big mess. The girl working didn’t offer napkins, just shoved the cones out, shut the window and walked away.

The service was horrendous. We went through the drive thru and the attendant wasn’t listening to our order. Once we got to the window she was very forgetful and ignored us. We had to tell her multiple times that we already paid and were waiting on our food. Then after 15 minutes of waiting at the window for our food, we finally got it. Except she forgot our ice creams and was very oblivious. This was an extremely disappointing interaction, I’ve never had a bad experience at DQ until going to the Rigby location.