Baskin-robbins - Richmond

Terrible experience. Do not order a custom cake from this location. I was told that I should not have used the website to order (they prefer that you come in to place an order) followed by another complaint about the difficulty writing my custom message because it was too long. I get home to find out that they made the wrong cake! It wasn’t a custom cake at all, just one from their stock on hand.

Terrible customer service. I asked for a pint of butter finger ice cream. The employee told me I can just grab a quart of vanilla because it is a better deal. Thinking he would mix the butterfinger in the ice cream, I did. This man proceeded to hand me a tiny cup with one “tablespoon scoop” of butterfinger dust and told me to go do it at home.When I asked for more butterfinger for the larger ice cream, I was told it doesn’t matter the size, you only get one scoop.Also while I was there, a door dash driver was picking up an order. They arrived before people were in line. The team served the people in front of the driver even though their order had been placed first. After numerous people were served before them, they told the driver “you need to come back in 15 minutes because it’s not ready.” Common sense tells you that is not how it works.In the short time I was there, the disrespect to customers was unfathomable.

Great employees, trained and polite. Quality is always good too!

It was not good too much milk....I will never go back...I wasted $6.40....never again...

So glad, I found this place! Started a family tradition to get ice cream cake for my kid’s birthday. Cake was delicious and so was the ice cream! Highly recommended!