Ho Wah Chinese - Richm

If I could give this restaurant less than one star I would! The service is HORRIBLE. I honestly don't understand how they are still in business. I placed a to-go order, and was given the wrong food. Ok, no problem, I understand that can sometimes happen, especially when you have a CHILD taking orders. But what I don't understand is how the owner was so dismissive and rude about the situation. No apology, no compensation for having to go all the way back for the food I actually ordered. Instead of talking the CHILD they had working there, I wanted to talk to the owner. She ignored me and when I asked why she was ignoring me, she stated because she was busy. This place is the worst! I highly recommend NOT going there.

I've been going to this place for about 30 years, however the owner that was there 25-30 years ago is no longer there. The front of the business is okay but can use an update, the cook's are no longer the same as well as the child labor laws are not in place. My husband and I once enjoyed the food, and the beef lomein was his favorite and my was the shrimp fried rice both of these dishes is not being prepared to the standards that they have been in the past. I don't prefer to order anything more from this place it's awful and I don't see any future in supporting a business on this level..... Poor food preparation and not sure if the chicken is real chicken, be careful and check your order and food before making a purchase.... On a scale of 1 -10 I will give this restaurant a 1 however 25 year's ago I was giving them a 10.... The worst sweet and sour chicken I have ever seen and it didn't even look like real chicken wasn't sure what to think but it wasn't appealing or appetizing.. .

I think the owners have changed but the food is good. Always friendly. The establishment needs a makeover.

Very Very Very Rude and sucks like food is prepared by Japanese people instead of chinese. No one employed has been to China especially the poor child (baby girl) who they got answering the phone And she is only 7y.o just

Disgusting restaurant I came and ordered food shrimp fried rice with chicken wings and got multiple pieces of blonde/brown hair in my food . Asked for a refund and wasn’t granted one wouldn’t come back or