Pizza Hut - Rice Lake

I tried to call them for 18 min to cancel my order yes it’s my fault for doing the wrong address but the app did it on it own and it was like the 4th time I called they answered and I told them I want to cancel my order cause I had the wrong store and they said well the foods ready and I told them I’m not going come pick it up cause I’m in Chippewa maybe answer your phone when I want to cancel

So today I placed an online order for:1 Big Dinner Box Garlic Parmesan with Garlic Parmesan, 126 cal/wing1 Single Oven Baked Cheese Alf w Sticks, 880 cal/pan1 Single Oven Baked Meaty w Sticks, 860 cal/ pan1 Order Breadsticks, 137 cal/stick2 Order Marinara, 45 cal/dip1 Big Dinner Box Pan-style Pepperoni Lover's with Pepperoni, Classic Marinara, 300 cal/slice1 Big Dinner Box Pan-style Create Your Own with Green Peppers, Onions, Mushrooms, Black Olives, Pineapple, Classic Marinara, 290 cal/ sliceAfter getting our food and driving back to Chetek (20minutes) we found that they did not give us any of the 2 orders of breadsticks for the pasta bowls. We attempted to call them and were transferred to the store but they would pick up the phone and hang up immediately. This happened 6 times. Finally decided to drive another 20 minutes up there to pick them up. Waited another 10 minutes for them in the drive up. And proceeded to drive another 20 minutes back home. The service could not be worse, from not being able to read an order properly, to hanging up on customers 6 times in a row. Plus the dine in was not busy as when we drove back the parking lot only had 1 car. Completely ridiculous service.

Orders are always missing something or messed up, no one ever answers the phone when you need to get ahold of them when you have to drive 20 minutes each way to get orders fixed. This has happened multiple times.

45 minute wait to get my breadsticks. No napkins, no utensils, no plate. Ordered cheesy Alfredo, pasta. Waitress made sure that I asked for cheesy Alfredo. Another ten minutes later after my wait on breadsticks, I get chicken Alfredo, in a tin, set on a plate. I told the waitress it was not correct and she argued that I ordered the chicken. At this point, I 'm getting Lil mad. Next, she slips over and shows me, that I did order the cheesy. Then she gets an attitude with me and tells me people make mistakes. So at that time, I told I did not get the garlic bread that came with it either. She told me that I said I didn 't want it. Never discussed. Told her to take it off my bill and just let me pay for the breadsticks. Manager had to do it. Ten minutes later, I go up front to get the manager as I 've already been here an hour for breadsticks. Manager said he could have another pasta done in 7 minutes. I 'm like really, I waited 45 minutes to get the first one. No thanks. Manager threw my bill out. People were leaving upset. She can her f...king , attitude at the door. Don 't tell me what I did and did not say!

Very good personalized service It brings me back to the old days.The staff is always friendly and spark conversations up with you.