Zippy's Waiau - Pearl City

Friendly Staff , good location, delicious food ! Parking: Easy parking , handicap spaces available Kid-friendliness: Safe clean restaurant Wheelchair accessibility: There is an elevator for handicapped!

Instead of waiting in afternoon rainy traffic we stopped by for Korean chicken plate and an orange bang. Enough to share and crispy. Wanted a bit more sauce.

Needs to be remodeled because the seats are falling a part and tables are old. And the surf pac and zipac is over

When you don't know where to go , you go Zippys... lolAlways can find something. Wheelchair accessibility: Get

FYi: DONT ORDER AHEAD VIA ONLINE ORDERING AT THIS LOCATION, YOU ARE NOT GUARANTEED YOUR ORDER AT THE TIME OF PICK UP!!! THEY PROCESS ORDERS 15 MINS PRIOR TO PICK UP TIME SO IF THEY RAN OUT OF YOUR MENU ITEM THEN YOU ARE OUT OF LUCK SO NO SENSE ORDER AHEAD.Then, why does Zippys offer to schedule your order ahead if they do not guarantee that it will be available at pick up??? There is NO disclaimer about when they process order for a future time but good customer services dictates that the order should be processed at the time of the original order and held for the customer to be picked up at their desired time.I called my order in at 5pm to be picked up at 8pm. I receive a call at 7:45pm that “they ran out of food and thus, failed to process the order”. They told me that they ran out 1/2 hr ago (7:15pm). The order should have been processed at the time the order was placed at 5pm. Followed up with a complaint to the Manager, Josie, that they have had this problem in the past that orders are not processed at the time of the order, that it is processed 15 mins prior to your pick up time; and the customer is left with no food if they run out of that particular menu items. THIS IS UNACCEPTABLE AND DOES NOT DEMONSTRATE EXCELLENT CUSTOMER SERVICE. This is why I am a regular loyal customer of the Pearl City Zippys location and frequent there at least 2 3 times per week. I had never had this happen at the Pearl City Zippys.